To successfully restore your game progress from iCloud (for iOS) or Android Cloud, make sure you've saved it to the cloud beforehand. Cloud synchronization can be enabled or disabled in the game’s Options menu.

Steps to Restore Your Progress:

  1. Sign in to the same Apple or Google account you used when creating your Bullet Echo account.
  2. Install Bullet Echo from the App Store (iOS) or Google Play (Android).
    ⚠️ Installing the game from unofficial sources may risk losing your progress.
  3. Complete the tutorial.
  4. When prompted, select the account associated with your saved progress.

Still Can’t Restore Your Progress?

If the automatic restoration doesn’t work, you’ll need assistance from our Support Team. Here’s how to get help:

  1. Launch Bullet Echo and go to Settings → Help & Support.

  2. Tap the chat icon in the upper-right corner.
    If the icon doesn’t appear, open any FAQ section, and it should become visible.

  3. Start a new conversation with the support bot to speed up the process.

    Important: Type one of the following commands exactly as shown (and nothing else):

    • Restore progress
    • Restoreprogress

This will guide you straight to the robo-helper, making the restoration process faster and more efficient.

We’re here to help—don’t hesitate to reach out! 🙌