1. Make sure that you have the latest official game and IOS versions. Navigate to Settings to check if an update is available for the OS. Go to the AppStore and check if there is an update available for the game.

2. Make sure your device has enough free space. You can free some space by removing unnecessary apps.

3. Close all the apps that are running in the background. Reload your device (turn it off and back on again).

If that didn't help - try to reinstall the game.

- Check if your device meets minimal requirements.
- If you are using a jailbroken device, we cannot guarantee a smooth game performance. Same goes for any unofficial versions of the game itself or if you are running multiple copies of the game simultaneously/using any kind of emulator.
- Make sure that your connection is fast and stable, and your device works consistently without problems.

If nothing else works - contact us, we'll try to help.