How can I disable in-app purchases?

You can find detailed instructions on how to prevent accidental/unauthorized in-app purchases here:For IOS: https://support.apple.com/en-us/...

Can I get a particular discount or special offer in the in-game store?

Special offers appear randomly when your account meets certain criteria. Currently, we don't have an opportunity to send offers manually — i...

Purchased items/resources were not delivered (Android)

In most cases, this is simply a matter of slow delivery. If you have not immediately received your items, just wait a couple of hours, and a...

Purchased items/resources were not delivered (iOS)

In most cases, this is simply a matter of slow delivery. If you have not immediately received your items, just wait a couple of hours, and a...