I was disconnected/thrown out of the game! My current in-game activity was interrupted, and I lost the results/didn't get the rewards because of that. Can you restore everything?

If you were disconnected/thrown out, the game will try to restore everything automatically on your reconnect/return (if that is possible). I...

Someone is playing under my account!

If you started to notice unusual changes in the game, it is possible that someone else who has access to your device (it can be even a frien...

What is server maintenance?

If you log into the game to see the "Server under maintenance. Please try again later" or similar message, it means that we are updating gam...

My account was suspended (blocked or banned)

Contact us and specify what account was suspended. We will check the ban reason.

My game crashes or won't load (iOS)

1. Make sure that you have the latest official game and IOS versions. Navigate to Settings to check if an update is available for the OS. Go...

Can I play the game offline?

Yes, you don't need to have an internet connection, so you can play even from the farthest corners of the Earth!

Is the game free?

Yes, Downhill Smash is free-to-play. It means that you can download it and start playing for free, but be aware that the game will contain i...

I pressed the wrong button! Is there a way to undo it?

We are sorry that you pressed the wrong button, but this action is irreversible. We can't check if the action was accidental, so we presume ...

How to turn the notifications on/off? (Android)

If you use Android 5.0 and higher:Device's Settings > Apps > Game name > Show Notifications ON/OFF

Why can't I update the game?

1) Invalid/unofficial game versionSolution: Please make sure you have downloaded the game from the official store (Google Play Market/AppSto...

Can I create multiple in-game accounts on a single device?

No, when you create a new account, your old progress will be erased and you won't be able to restore it.

Why do I keep losing connection?

Please make sure that you are connected to a steady network, whether it is Wi-Fi or mobile data (3G/4G). Even if connection bars are full, i...

What are the requirements to play the game?

Downhill Smash is currently available for iOS 11 and later, Android 6.0 and up.

How to turn the notifications on/off? (iOS)

If you are on IOS 7 and higher:Settings > Notifications > Game name > Allow Notifications ON/OFF

My game crashes or won't load (Android)

1. Please make sure you have downloaded the game from Google Play Market. We cannot guarantee a smooth performance if you have downloaded th...