In most cases, this is simply a matter of slow delivery. If you have not immediately received your items, just wait a couple of hours, and all should be okay (the process can take up to 24 hours). If nothing happens, please contact us and send the following information:
1. Your Player ID (xXXxxxXXxXxXXXxxx) - you can find it in the in-game settings menu or your profile's info (might now be available in some games).
2. GPA number of the order. You can find it in the receipt email sent by Google (GPA.XXXX-XXXX-XXXXX).
3. The name and the content of the purchase.
4. Purchase date.
5. Email address connected to your Google Play account, which was used to make the purchase.
1. Your Player ID (xXXxxxXXxXxXXXxxx) - you can find it in the in-game settings menu or your profile's info (might now be available in some games).
2. GPA number of the order. You can find it in the receipt email sent by Google (GPA.XXXX-XXXX-XXXXX).
3. The name and the content of the purchase.
4. Purchase date.
5. Email address connected to your Google Play account, which was used to make the purchase.