How to save my progress?

Your progress is saved in the Cloud (NOT in Facebook). In order to save your progress and be able to restore it in the future, you need to s...

How do I restore my progress?

1. Make sure that you are signed in under the same Apple or Google account as before.2. Download the game from the official application stor...

Account deletion

Account deletionYou can forever delete an account from the game and our database, meaning that it will become unrestorable and forever remov...

Rules of restoring progress via Support

Before contacting Support, try restoring your progress automatically: https://zepto.helpshift.com/hc/en/3-king-of-thieves/faq/98-how-do...

Clear or reset Google Play Store app cache and data

If you've stumbled upon a "Flow for Sku" issue, or something is not letting you play, we advise clearing or resetting the Google Play Store ...

Can I play on one KoT account using two different devices? (iOS)

Yes, you can. Sign in with the same iCloud account and make sure iCloud synchronization is turned on on both devices. If this is your case, ...

Can I play on one KoT account using two different devices? (Android)

Yes, you can. Make sure that Cloud synchronization is turned on in game Options on the device that has your progress. Then do the following ...

Can I play on one KoT account using devices with different OS (iOS, Android, etc.)?

Unfortunately, you cannot. It is not possible to play King of Thieves by using devices with different OS simultaneosly.

How can I delete my game progress?

If you want to start from a scratch, simply reinstall the game and you will start it from the very beginning. After completing the tutorial,...

Can I change my character's nickname?

You should choose your nickname at account registration with all seriousness as it will stay with the account forever. It cannot be changed ...

How to turn the notifications on/off? (iOS)

If you are on iOS 7 and higher:Settings > Notifications > King of Thieves > Allow Notifications ON/OFF If you declined to rec...

How to turn the notifications on/off? (Android)

If you are on Android ver. 4.1 and higher:Settings > Device > Application Manager > King of Thieves > Show Notifications ON/OFFI...

Someone else is playing under my account!

If you started to notice unusual changes in the game, it is possible that someone else who has access to your device (a friend or a family m...

Can I sell, buy, trade, share, give away my account?

No, you cannot. Your Account is personal to you, and you may not rent, lease, sell, trade, gift, bequeath, or otherwise transfer it to anyon...

My ID changed in the in-game Settings!

If you noticed a change in your usual "Nickname#12345" format in the game settings, then don't worry - it's meant to be like that!Now your i...

My account was banned

If you were banned, it means that our anti-cheating system detected that you were using third-party software or exploiting bugs and/or game ...

Why I didn’t receive my rewards for completing Free Orbs missions?

Some rewards may require some time to get delivered. Also, please ensure that you followed all the requirements and completed the mission as...

My dungeon was reset due to cheating

We have developed a script that allows us to automatically track players who use third-party software to create impossible dungeons and rese...

The King's Grace Subscription disappeared from my account!

Due to technical difficulties, the ability to buy the subscription will be temporarily disabled for all players starting from Nov 11, 2021. ...

I keep losing connection

Please ensure that you are connected to a steady network, whether it is Wi-Fi or mobile data (3G/4G/5G). Even if connection bars are fu...

💾My Account: Facebook

Why and how should I connect the game to Facebook?You need to connect to Facebook in order to be in touch with your friends who also play Ko...

Report Inappropriate Nicknames

If you come across a nickname that goes against our guidelines, you can report it to us by sending an email to badnickname@zeptolab.com 📧To...