Why do I keep losing connection?
Please make sure that you are connected to a steady network, whether it is Wi-Fi or mobile data (3G/4G). Even if connection bars are full, i...
My game crashes or won't load (iOS)
1. Please make sure that you have the latest iOS version. Navigate to Settings > General > Software and check if an update is availabl...
My game crashes or won't load (Android)
1. Please make sure you have downloaded the game from Google Play store. We cannot guarantee a smooth performance if you have downloaded the...
What is server maintenance?
If you log into the game to see the message "Server under maintenance. Please try again later", it means that we are updating game servers i...
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