Performance
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Why do I keep losing connection?
Please make sure that you are connected to a steady network, whether it is Wi-Fi or mobile data (3G/4G). Even if connection bars are full, i...
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My game crashes or won't load (iOS)
1. Please make sure that you have the latest iOS version. Navigate to Settings > General > Software and check if an update is availabl...
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My game crashes or won't load (Android)
1. Please make sure you have downloaded the game from Google Play store. We cannot guarantee a smooth performance if you have downloaded the...
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What is server maintenance?
If you log into the game to see the message "Server under maintenance. Please try again later", it means that we are updating game servers i...
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