Sometimes unforeseen circumstances happen in the game. However, the good news is that the game is protected from such incidents. Even if you did not manage to see the animation, we assure you that the resources were automatically added directly to your inventory.

Please, note that in most cases, disconnects have nothing to do with the game itself and are simply the matter of bad Internet connection.

Please make sure that you are connected to a steady network, whether it is Wi-Fi or mobile data (3G/4G). Even if connection bars are full, it does not always guarantee a solid Internet connection, because networks can slow down or get overburdened at times, especially when you are playing in a moving vehicle.

Important: Before submitting a new enquiry, please, double check that you indeed have not received any new resources.