IMPORTANTE: ¿Cómo guardo mi progreso?

Tu progreso se guarda en la nube (NO en Facebook). Para guardar tu progreso y poder restaurarlo en el futuro, activa la sincronización con l...

¿Cómo puedo restaurar mi progreso?

1. Inicia sesión en la misma cuenta de Apple o Google que antes.2. Descarga el juego de la tienda de aplicaciones oficial y ejecútalo.3. Eli...

Account deletion

Account deletionYou can forever delete an account from the game and our database, meaning that it will become unrestorable and forever remov...

Rules of restoring progress via Support

Before contacting Support, try restoring your progress automatically: https://zepto.helpshift.com/hc/en/3-king-of-thieves/faq/98-how-do...

Clear or reset Google Play Store app cache and data

If you've stumbled upon a "Flow for Sku" issue, or something is not letting you play, we advise clearing or resetting the Google Play Store ...

Can I play on one KoT account using two different devices? (iOS)

Yes, you can. Sign in with the same iCloud account and make sure iCloud synchronization is turned on on both devices. If this is your case, ...

Can I play on one KoT account using two different devices? (Android)

Yes, you can. Make sure that Cloud synchronization is turned on in game Options on the device that has your progress. Then do the following ...

Can I play on one KoT account using devices with different OS (iOS, Android, etc.)?

Unfortunately, you cannot. It is not possible to play King of Thieves by using devices with different OS simultaneosly.

How can I delete my game progress?

If you want to start from a scratch, simply reinstall the game and you will start it from the very beginning. After completing the tutorial,...

Can I change my character's nickname?

You should choose your nickname very carefully when you register your account, as it will remain with your account forever. It cannot b...

How to turn the notifications on/off? (iOS)

If you are on iOS 7 and higher:Settings > Notifications > King of Thieves > Allow Notifications ON/OFF If you declined to rec...

How to turn the notifications on/off? (Android)

If you are on Android ver. 4.1 and higher:Settings > Device > Application Manager > King of Thieves > Show Notifications ON/OFFI...

Someone else is playing under my account!

If you started to notice unusual changes in the game, it is possible that someone else who has access to your device (a friend or a family m...

Can I sell, buy, trade, share, give away my account?

No, you cannot. Your account is personal to you, and you may not rent, lease, sell, trade, gift, bequeath, or otherwise transfer it to ...

My ID changed in the in-game Settings!

If you noticed a change in your usual "Nickname#12345" format in the game settings, don't worry - it's supposed to be that way!Now your in-g...

Han inhabilitado mi cuenta

Si te han inhabilitado, es que nuestro sistema de prevención de trampas ha detectado que utilizabas software de terceros o aprovechabas fall...

Why I didn’t receive my rewards for completing Free Orbs missions?

Some rewards may take some time to be delivered. Also, please make sure that you have followed all the requirements and completed the missio...

Han restablecido mi mazmorra por hacer trampas

Hemos desarrollado un script que nos permite identificar automáticamente a los jugadores que usan software de terceros para hacer mazmorras ...

The King's Grace Subscription disappeared from my account!

Due to technical difficulties, the ability to buy the subscription will be temporarily disabled for all players starting from Nov 11, 2021. ...

I keep losing connection

Please make sure that you are connected to a stable network, whether it is Wi-Fi or mobile data (3G/4G/5G). Even if the connection bars...

💾My Account: Facebook

Why and how should I connect the game to Facebook?You need to connect to Facebook to keep in touch with your friends who also play KoT: be i...

Report Inappropriate Nicknames

Si te encuentras con un apodo que va en contra de nuestras pautas, puedes reportarlo enviándonos un correo electrónico. 📧Para facilitarlo, ...