Problem Description:
Sometimes players may encounter an issue where parts of the interface disappear or heroes appear only as silhouettes.
Why it happens:
Slow internet connection — images don't load fully. Usually, waiting a few seconds or restarting the game helps.
Insufficient device storage — if the device is low on memory, skins and UI elements might not load. Freeing up space can help.
Issues accessing the CDN — sometimes connection issues prevent content from loading. Switching to another network (Wi-Fi/mobile data/different provider) might resolve it.
Weak device — on low-spec devices, the lack of memory can cause incomplete UI loading.
What to do:
Wait a few seconds — the content might finish loading.
Restart the game.
Clear the app cache (if your device supports it).
Free up storage space.
Try connecting through a different network.
Will there be a fix?
This issue is mostly caused by external factors (internet quality, device memory) and not a specific internal bug. However, we are actively monitoring the situation and working to improve content loading stability.