What is the number I see on my medal?

Medals have levels to which you can upgrade them. For example, if we're talking about the Life Guard medal, there are 3 levels available. To...

Why is the number I see in the hero's stats (kills, revives, etc.) is different from the number in the medal bar?

The thing is that medals have levels to which you can upgrade them. For example, to get the first level of the "Veteran X" medal, you need 1...

Shooting and the field of view

You see only your part of the map, but the Visor allows to widen the borders of the area that you can see. It is dark out there, and you won...

Movement

The left side of the screen has a virtual joystick for moving your character. Move the knob slightly to go slowly, or make a swift move to r...

Items and upgrades

You've probably already noticed the icons that are scattered on the game map. These are items and upgrades that help you in battle!ItemsYour...

Health points and armor

During the battle, the armor penetration parameter is the key factor in damage dealing. The higher this parameter, the more you ignore armor...

Hero weapons and abilities

Initially, your hero is armed only with a pistol, but after you pick up your first ammo, the hero will take their main weapon. The weapon is...

Maps and their features

Battles in the game take place on maps that are randomly selected at the start of each fight. Be careful! As long as you have no ammunition,...

Playing in a team

In some game modes, you will need to play in a team. This gives several advantages: you will have access to the field of view of your teamma...

Gear

Gear is what allows your heroes to improve their characteristics.In the hero's menu, you can find 6 slots for gear, in each slot you can put...

I bought Premium Episode Pass Plus, but not all the episodes were unlocked

Each Season consists of several different episodes (usually, 3 episodes in total). Each episode requires a separate Pass, so in order to col...

Star Pass

In the bottom right corner of the main screen you will see the Star Pass button. Clicking it will take you to the Star Pass menu. Each new S...

Why am I facing opponents that are stronger than me?

Currently, matchmaking is based on trophies, and depending on whether you use your strongest or weakest hero, the difference in actual power...

My teammate killed me!

Unfortunately, sometimes you will come across players who kill their teammates for fun. We understand that this can spoil your experience an...

My kills didn't count in the final statistics of the match

There's a difference between kills and knockouts. When you knock out an enemy, their allies can still revive them until the timer runs out. ...

I see "######" instead of a nickname when I kill someone/when someone kills me

Don't worry, this is not an error! You will see "######" instead of the nickname of the player using the suppressor. If a hero is killed wit...

How many skull chests can I get daily?

Every new skull chest will be available to open after 2 hours after opening the previous one. So, it means that you can get 12 skull chests ...

I've made 10 or more kills during one match but didn't get the "Massacre" medal

If it was Sabotage and the kills were made in different rounds, they will not be counted for this medal.