How can I change my nickname?

You can change your nickname in the Profile tab by tapping on the Pencil icon.

How can I save my progress?

Your game progress is automatically saved in the cloud, NOT in Facebook. To turn the Cloud sync on, go to game options and tap the game...

How do I restore my progress?

To restore your game progress from the iCloud or Android Cloud, first, you need to save it there. You can turn the cloud synchronization on ...

Can I use multiple in-game accounts to play on a single device?

No, unfortunately, you cannot. In order to use multiple accounts simultaneously, you will need multiple devices.Please DO NOT try to log in ...

Can I sell, buy, trade, share, give away my account?

No, you cannot. Your account is personal to you, and you may not rent, lease, sell, trade, gift, bequeath, or otherwise transfer it to ...

How to reset my progress and start over

Simply reinstall the game and do not choose the option to restore your previous progress. Important! Purchases from your old accou...

Someone is playing, using my account!

If you started to notice unusual changes in the game, it is possible that someone else who has access to your device (it can be even a frien...

Clear or reset Google Play Store app cache and data

If you've stumbled upon a "Flow for Sku" issue, or something is not letting you play, we advise clearing or resetting the Google Play Store ...

Report Inappropriate Nicknames

If you come across a nickname that goes against our guidelines, you can report it to us by sending us an email. 📧To make it easier, yo...

What's ZeptoLab's position on players using emulators for Bullet Echo on PC?

We do not mind players who play on PC using emulators. However, there is one important point - we have not supported and do not support emul...