The items I bought were not delivered! (Android)

In most cases, this is simply a matter of slow delivery. If you have not received your items at once, just wait a couple of hours (up to 24 ...

How can I disable or enable in-app purchases? (Android)

Follow the detailed instructions on how to disable or enable in-app purchases here:https://support.google.com/googleplay/answer/1626831?hl=e...

The items I bought were not delivered! (iOS)

In most cases, this is simply a matter of slow delivery. If you have not received your items at once, just wait a couple of hours (up to 24 ...

How can I disable or enable in-app purchases? (iOS)

Follow the detailed instructions on how to disable or enable in-app purchases here:https://support.apple.com/en-us/HT204396

View purchase history

You can check your purchase history here: Android - https://support.google.com/googleplay/answer/2850369?hl=en iOS - https://...

Can I make a refund?

According to our Terms and Conditions (https://www.zeptolab.com/terms), all purchases in the game are final and can't be refunded. You are r...

When do in-game shop prices increase, and what triggers it? When do prices return to normal?

Prices in the store change depending on the players group, and as the prices increase, the content itself changes as well. That is, offers b...

Why is the discount price higher than the original price?

Sometimes you may see an offer where the discount price is higher than the original price.Don't worry, this is not a bug. On our side, we se...

Why can different players have different prices for the same offer?

If one and the same offer (e.g. the Premium Episode Pass Plus) has different prices on different players' accounts, this is due to the playe...

First purchase bonus

You can see a bonus for making your first purchase in the game. This can be either a bonus amount of Bucks for your first purchase of a...