Interface Disappeared or Heroes Appear as Silhouettes

Problem Description:Sometimes players may encounter an issue where parts of the interface disappear or heroes appear only as silhouettes.Why...

Can I play Bullet Echo without the Internet?

No. Bullet Echo is a multiplayer game, and it requires a steady connection with the server.

I've lost connection during the match. Will I get my rewards?

Yes, you will get your rewards after the end of the match once your connection is restored.

Why can't I update the game?

After the maintenance period is over, you'll see a pop-up requesting that you update the game to continue playing. Please press the "Up...

Why do I keep losing connection?

Please make sure that you are connected to a steady network, whether it is Wi-Fi or mobile data (3G/4G). Even if connection bars are full, i...

My game crashes or won't load (Android)

🤖Crashes on Android 🤖Please make sure you have downloaded the game from the Google Play store. We cannot guarantee a smooth performance if...

My game crashes or won't load (iOS)

1. Please make sure that you have the latest iOS version. Navigate to Settings > General > Software and check if an update is availabl...

How does server connection work based on location?

We have several servers for each region. Players connect to the most stable server based on ping, which is available at the time of connecti...